Clinical Concierge Patient care assistant - Urgent Care

You Belong Here.

At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.

FTE: 1.0, Shift: 8 hrs Schedule: Monday-Friday

Position Summary

The Clinical Concierge Patient Care Assistant (PCA) provides quality care focused on the comfort and wellbeing of the patient and family focused on basic patient care activities and customer service-oriented delivery of care to patients under the direction of a Registered Nurse, ARNP, PA-C, or Physician. You will maintain confidentiality of all patient records and other proprietary information and assure the privacy and dignity of all patients is maintained. You will use your exceptional AIDET skills to communicate effectively and courteously with patients as appropriate to their developmental status or age. 

This position requires a highly collaborative approach to services in a clinic environment.

Responsibilities

• Greets patients and assists in registration as needed based on clinic workflow and patient needs
• Documents all pertinent visit information in the medical record
• Assists physicians, physician assistant and/or nurse practitioner in exam rooms; performs and/or assists with nursing procedures for a wide variety of illnesses and injuries as appropriate to scop of practice under the supervision of a physician or other provider
• Escorts patients to exam rooms, interviews patients, measures vital signs and provides verbal report to provider
• Discharges and assists with patient check out and provider referral process; provides instructions to patients as instructed by provider
• Keeps exam rooms stocked with appropriate levels of medical supplies; maintains instruments and assists with sterilization, as required
• Maintains logs and required checklists
• Calls patients to convey normal test results and/or for customer service purposes
• Takes telephone messages and provides feedback and answers

Requirements

• Certified Nursing Assistant Certification with the State of Washington or Obtain MA-R within 60 days of hire and maintain
• BLS obtained within 30 days of hire

Our Values

As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration, Kindness and Joy. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.

Why MultiCare?

• Belonging: We work to create a true sense of belonging for all our caregivers
• Mission-driven: We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serve
• Market leadership: Washington state's largest community-based, locally governed health system
• Employee-centric: Named Forbes “America’s Best Employers by State” in 2023
• Technology: "Most Wired" health care system 15 years in a row
• Leading research: MultiCare Institute for Research & Innovation, 40 years of ground-breaking, clinical and health services research in our communities
• Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountains and forest at every turn.

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $19.86 - $28.58 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

Associated benefit information can be viewed here.